SAP Loyalty

SAP Loyalty App

Terms of Service

Effective and last updated: November 6, 2026

These Terms of Service ("Terms") govern your use of the SAP Loyalty App and related web services (the "Service"), operated by Xiaosuan Technology (Shenzhen) Co., Ltd. ("we", "us", or "our"). By registering or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Service.

1. Eligibility and your account

  • You must be at least 18 years old and able to enter into a binding agreement.
  • Register with an email address you control and complete email verification. Keep your account information accurate.
  • You are responsible for keeping your password secure and for all activity under your account. Tell us promptly if you suspect unauthorized use.
  • Do not sell, transfer, or share your account with others.

2. Linking creator accounts

  • Creator accounts are linked using an invite code provided by our operations team, or by our operations team on your behalf. Link only creator accounts that you own or are authorized to manage.
  • One SAP Loyalty account can link several creator accounts, and each creator account can be linked to only one SAP Loyalty account at a time. Each link is valid for one year.
  • Points, levels, and redemption limits are recorded separately for each linked creator account and are not merged or transferred when a link ends.
  • We may end a link if the creator account is linked improperly or used in breach of these Terms.

3. Tasks and review

  • Tasks show their requirements, products, deadlines, and rewards. Task types may limit how many tasks you can work on at the same time.
  • We collect video and sales data for your linked creator accounts from TikTok and our partners, usually once a day. Data may be delayed or corrected by the source platform.
  • Submissions are reviewed by our operations team. Points are credited only after a submission is approved, and review decisions are based on the data we have recorded.
  • Rewards, bonuses, and multipliers shown before approval are estimates and may change according to the final approved data.

4. Points

  • Points are loyalty rewards with no cash value. They cannot be sold, transferred, exchanged for cash, or used outside the Service.
  • Each batch of points is valid for 90 days from the time it is credited. Points that expire first are used first, and expired points are removed automatically.
  • Points held for a redemption are returned with their original remaining validity if the redemption is rejected, cancelled, or refunded.
  • We may correct points credited by mistake or as a result of a system error.

5. Levels

  • Your level is based on the level points you earn in each calendar month (Jakarta time). Redeeming rewards does not reduce level points.
  • You move up as soon as you reach a higher level's threshold. If you fall below your level's minimum at the end of a month, you move down one level. Bronze is the lowest level.
  • Level thresholds, point multipliers, and level benefits are shown in the Service and may be updated from time to time.

6. Rewards and redemption

  • When you place a redemption order, the required points are held. Orders are reviewed and fulfilled by our operations team.
  • Rewards are subject to availability, eligibility by level, and per-order or monthly limits shown on each reward.
  • Some rewards, such as vouchers, are delivered to or used on third-party platforms like TikTok and are also subject to those platforms' terms and rules. We are not responsible for the third-party platform's own services.
  • A redemption may be rejected or cancelled if the reward is unavailable, the order breaches these Terms, or fulfillment is not possible.

7. Prohibited conduct

You must not: fake or manipulate views, orders, or other data; use bots, scripts, or purchased traffic; impersonate others or use creator accounts you are not authorized to use; create multiple accounts or links to get around limits; exploit bugs or errors; or violate TikTok Shop by Tokopedia policies or applicable laws.

If we reasonably believe you have breached these Terms, we may reject submissions, cancel unspent points or redemption orders, end creator account links, and suspend or close your account.

8. Your content and data

Videos and other content you create remain yours. You authorize us to collect and use the performance data of your linked creator accounts to operate the Service. How we handle personal information is described in our Privacy Policy.

9. Changes, suspension, and account deletion

We may change, suspend, or end tasks, rewards, levels, or parts of the Service. You can request account deletion in the App under “Me → Delete account”. After deletion you can no longer sign in, and any remaining points can no longer be used.

10. Disclaimers and limitation of liability

The Service is provided "as is" and "as available". To the extent permitted by law, we are not liable for indirect or consequential losses, or for losses caused by third-party platforms, data delays, or events beyond our reasonable control.

11. Governing law and disputes

These Terms are governed by the laws of the Republic of Indonesia. If a dispute arises, both parties will first try to resolve it through good-faith negotiation for 30 days. If it is not resolved, the dispute will be submitted to arbitration by the Indonesian National Board of Arbitration (BANI) in Jakarta, or to the jurisdiction of the South Jakarta District Court.

12. Changes to these Terms

We may update these Terms when features or legal requirements change. We will communicate material changes through the App, website, or another appropriate channel and update the date above. Continuing to use the Service after changes take effect means you accept the updated Terms.